Shipping policy

Shipping Policy

Thank you for shopping FOIL+GLOSS Extensions! We carefully process each order to ensure your extensions arrive safely and as quickly as possible.

Shipping Rates

Standard Shipping: $15

FREE Shipping on orders of $500 or more

Shipping charges are calculated per order, not per individual pack of extensions.

Processing + Shipping Time

Most orders are processed and shipped within our normal fulfillment timeframe.

Please allow approximately 3–5 business days for shipping once your order has been processed and dispatched.

Business days do not include weekends or holidays.

Please keep in mind that processing and shipping times are estimates and are not guaranteed delivery dates. During holidays, high-volume periods, severe weather, or carrier disruptions, additional delays may occur.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow time for the shipping carrier's tracking system to update after you receive your tracking number.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

FOIL+GLOSS Extensions is not responsible for delivery delays, returned packages, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control, including weather, holidays, transportation disruptions, or other carrier-related delays.

We will always do our best to assist with shipping concerns and provide available tracking information.

Lost, Stolen or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check around your property, with household members, neighbors, or your local carrier.

If your package still cannot be located, please contact us so we can assist you with the next steps.

FOIL+GLOSS Extensions is not responsible for theft of packages after confirmed delivery. However, we will assist customers with available carrier claim information when appropriate.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly after delivery and before opening, installing, coloring, washing, cutting, or otherwise altering the hair.

Photos of the extensions, packaging, and shipping label may be required for us to review your claim.

Please refer to our Return + Refund Policy for additional information.

Shipping Delays + Unavailable Products

In the rare event that we are unable to ship your order within the timeframe provided at the time of purchase, we will contact you with updated information and provide any options required under applicable law.

International Shipping

At this time, shipping availability and rates shown during checkout apply only to destinations currently supported by FOIL+GLOSS Extensions.

Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.