Refund policy
Return + Refund Policy
Due to the nature of human hair extensions and for hygiene and quality-control purposes, all hair extension sales are final. We do not accept returns, exchanges, or refunds.
Please carefully review your selected extension type, color, length, and quantity before completing your purchase. We strongly recommend professional color matching prior to ordering, as FOIL+GLOSS Extensions is not responsible for incorrect color, length, method, or quantity selections.
Once an order has been placed, we cannot guarantee that changes or cancellations can be made before processing or shipment.
Damaged, Defective or Incorrect Orders
We want you to receive your order in perfect condition. If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after delivery and before opening, altering, coloring, washing, installing, or otherwise using the hair.
Photos of the product, packaging, and shipping label may be required so we can review the issue.
If we determine that an item is defective, damaged upon arrival, or was shipped incorrectly, we will work with you to provide an appropriate replacement or resolution.
Once Hair Has Been Altered or Installed
We cannot accept claims regarding color, texture, length, shedding, or product condition after the hair has been:
- Installed or worn
- Washed or conditioned
- Colored, toned, lightened, or chemically treated
- Cut or altered
- Removed from its original packaging or binding in a way that prevents us from verifying its original condition
Professional installation and proper at-home maintenance are strongly recommended.
By completing your purchase with FOIL+GLOSS Extensions, you acknowledge and agree to this Return + Refund Policy.